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Navigating the World of Scams

Financial Institutions

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Financial Institutions

Empathy and Facts: How a Fraud Specialist Helps Scam Victims Reclaim Their Lives

Tiffany Paulsen, a fraud specialist at a US credit union, combines empathy and facts to help scam victims recover from emotional manipulation. By creating a safe space for victims to share their experiences, she guides them toward understanding the truth. Her compassionate approach sets a standard for supporting customers facing cybercrime.

RangersAI Team
June 9, 2023
Financial Institutions

Stories From The Trenches: A Fraud Fighter’s Perspective

Seth Ruden highlights the growing threat of scams in financial institutions, emphasizing the need for customer education and proactive measures. Protecting customers is both a moral obligation and a business imperative. As payment networks change liability rules, institutions must adopt effective controls and support systems for scam victims.

RangersAI Team
February 11, 2023
Financial Institutions

What should banks do to protects us from scams?

The blog highlights the disconnect between financial institutions and consumers in scam prevention, noting that UK banks take a more proactive approach than their US counterparts. With over 80% of banks reporting increases in social engineering and payment scams, Julie Conroy from Datos Insights emphasizes the need for better consumer education, data sharing, and proactive measures to enhance fraud protection.

RangersAI Team
January 12, 2023

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